Communicate Effectively
Overview
Effective communication is one of the most important life skills we can learn. This course will provide you with the necessary knowledge, skills, and confidence to be an effective communicator.
- 7 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Understanding Communication
- Good Communication
- Communicating Effectively
- Barriers to Communication Success, Part 1
- Barriers to Communication Success, Part 2
- Giving Feedback
- Recieving Feedback
The Business of Communication
Overview
No organization can function if its members do not communicate effectively. At the conclusion of this course you should have: understood how business communication works and learned how to improve your communication skills.
- 7 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- The Business of Communication
- Types of Communication Styles in an Organization
- Communication Skills all Managers Must Master
- Overcomming Barriers to Workplace Communication
- Persentations and Nonverbal Communication
- Management Communication and Growth
- Communicating Effectively
Business Writing Tips
Overview
At the conclusion of this course you should have mastered basic, business writing skills; practical composition guidelines, and writing details which will become second nature to you as your writing continues to improve. This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- 5 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- The Business of Communication
- Business Report Writing
- Make an Outline and a First Draft
- Edit, Rewrite and Say It Righ
- Speech Writing
Customer Service Success
Overview
Customer service is the most important factor when deciding to do business with a company. At the conclusion of this course, you should have gained an understanding of the 7 specific skills that can drastically improve your interactions with customers.
- 6 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Excellence in Customer Service
- Customer Expectations
- Connect with the Customer
- Best Practices
- Customer Service Success
- Customer Loyalty
Vulnerable Customers
Overview
This course explores how you can adopt best practices that help you to better service vulnerable customers. We’ll make sure that everyone taking it understands exactly what vulnerability means, entails and results in.
- 9 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Vulnerable Customers
- 5 Steps to Diffusing Upset Customers
- Customer Expectations
- Handling Customer Complaints
- Complaint Handling Part 1
- Complaint Handling Part 2
- Objection Handling
- Is the Customer Always Right?
- Identifying and Exceeding Customer Expectations
Connect With Customers
Overview
In this course you will learn how to make that special connection between you and the customer and provide an elevated customer experience. Find out how to engage your customer and close the sale.
- 9 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Connect with the Customer
- Establish Trust with the Customer
- Transform Customer Interactions Part 1
- Transform Customer Interactions Part 2
- Mastering the Telephone
- Engage Customers in Telephone Conversations Part 1
- Engage Customers in Telephone Conversations Part 2
- Good Communication
- Customer Loyalty
Getting New Customers
Overview
After completing this course, you will understand how to pro-actively fill the top of your sales funnel, quickly develop rapport and credibility with prospects, create a prospect, and new customer game plan.
- 7 learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Prospect with Ease Part 1
- Prospect with Ease Part 2
- Transform Your Customer Interactions'
- Transform Your Customer Interactions
- How to Handle Sales Objections Part 1
- How to Handle Sales Objections Part 2
- Follow Up
Establish Customer Trust
Overview
Trust is the true foundation of any strong, long-lasting relationship. Regardless of what you are selling, if they do not trust you, they will not buy from you. Learn the basics of building a strong bond with your customers.
- 9 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Establishing Trust with Customers
- Connect with the Customer
- How to Influence Customers
- Good Communication
- Communicate Effectively
- Effective Listenting
- Communication Barriers
- Customer Loyalty
- Follow Up
Negotiating the Sale
Overview
This course focuses primarily on how to create balanced agreements. At the conclusion of this course, you should learn to: generate more revenue, recognize negotiation games, create equitable deals.
- 10 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Master the Art of Negotiation Part 1
- Master the Art of Negotiation Part 2
- Understanding Successful Negotiation
- Negotiating and Influencing People
- Win-Win Negotiations for Conflict Resolution
- Negotiating Electronically
- Handling Conflict and Negotiating Ethically
- Effective Listenting
- Effective Questioning for Sales Part 1
- Effective Questioning for Sales Part 2
Presenting for Salespersons
Overview
This course will show you what makes a great sales presentation. We explore the different types of sales presentations and when you should use them, as well as show you some techniques and tips.
- 9 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Presenting for Sales People
- Strategies for Professional Presentations Part 1
- Strategies for Professional Presentations Part 2
- Presenting Compelling Proposals Part 1
- Presenting Compelling Proposals Part 2
- Presenting with Power
- Presenting with Impact
- Presentations and Non-verbal Communication
- The Business of Communication
Sales Mastery
Detail your services
Being a sales master is about being yourself and utilizing what you have to maximum effect. At the conclusion of this course you should have: learned to identify what sales techniques work for you and what areas are holding you back.
- 7 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Sales Mastery
- Commitments and Consistency
- Transform Your Customer Interactions Part 1
- Transform Your Customer Interactions Part 2
- Identifying and Exceeding Customer Needs
- Handling Objections
- Always be Closing
- Closing with Confidence in Sales
Engaging Customer
Overview
In this course, you will learn how to make that special connection between you and the customer. At the conclusion of this course, you will learn: how to engage with your customers and how doing so can improve your chances of a sale.
- 10 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Connect with the Customer
- Establishing Trust with the Customer
- How to Influence
- Commitment and Consistency
- How to Engage Customers in Telephone Conversations Part 1
- How to Engage Customers in Telephone Conversations Part 2
- Navigating Gatekeepers
- Communications Skills all Managers Must Master
- The Pitch
- Mastering the Art of Negotiation
How to Recruit
Overview
It is essential to have reliable sources of qualified applicants before you can actively begin the hiring process. At the conclusion of this course, you should know how to; recruit and hire the right person for the job.
- 9 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Recruiting New People
- Recruitment - Purpose and Process
- Job Analysis and Job Descriptions
- Recruitment Strategy Part 1
- Recruitment Strategy Part 2
- Recruitment Law IRCA and the Patriat Act Part 1
- Recruitment Law IRCA and the Patriat Act Part 2
- Recruitment Law EEO Set of Laws Part 1
- Recruitment Law EEO Set of Laws Part 2
Interviewing and Selection
Overview
Hiring the right person is a difficult task. At the conclusion of this course, you should have gained Insight into the selection and hiring process and learned the basic elements of hiring success.
- 11 Learning Modules
- 4 weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Interview Communicaton
- Matching Applicants with Job Specifications and Conducting Interviews
- Interview Methods
- Choosing an Interview Format
- Criteria Development and Resume Review
- Types of Interview Questions
- Interviewing and Selection
- Testing
- Selection Methods
- The Selection Process
- Making the Offer
Onboarding
Overview
At the conclusion of this course, you should have: a definition of onboarding, understand the implications of research into onboarding needs and methods, know how to implement best practices.
- 7 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- What is New Employee Onboarding
- Onboarding Best Practices
- The Power of Day One
- Onboarding Orientations
- Onboarding Tools
- Transmitting Culture
- Onboarding - Why You Should Care
Financial Statement Explained
Overview
After completing this course you should be able to - describe the purpose and contents of the income statement, cash flow, and the balance sheet. Understand the results of a variety of ratio calculations.
- 7 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Finance for Non-Finance Managers
- Finanace Documents
- Income Statements Made Simple
- The Balance Sheet Explained
- The Cash Flow Statement
- The accounting Equation
- Analyze Financial Health with Ratios
Budgeting Basics
Overview
Understand why budgeting is a critical communication tool for a business,. Learn a step-by-step approach to the budgeting process. Contrast zero-based budgeting with incremental budgeting.
- 7 Learning Modules
- 4 weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Budgeting Basics
- Budget Like a Boss
- Finance for Non-Finance Managers
- Financial Documents
- Budgeting Operational Plans
- Income Statements Made Simple
- Analyze Financial Healthwith Ratios
- Capital Budgeting Methods and When to Use Them
Managing Conflict
Overview
Learn more about managing, and controlling conflicts by taking this conflict management course. At the conclusion of this course, you should have learned more about managing, controlling, and harnessing conflicts.
- 11 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Conflict Management
- Understanding Conflict in the Workplace
- Indentifying the Causes of Conflict
- Managing Conflict in the Workplace
- Productive Conflict Resolution
- How to AVoid Conflict
- WIn- Win Negotiations for Conflict Resolution
- Handling Conflict in Low Value Relationships
- Handling Conflict in High Value Relationships
- Handling Conflict and Negotiation Ethically
- Managing Conflict
Laws Relating to HR
Overview
One of the most important parts of Human Resource Management (HRM), is to know all the laws and applying them to all activities the Human Resources department handles.
- 17 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Current Labor Challenges and Labor Laws Part 1
- Current Labor Challenges and Labor Laws Part 2
- IRCA and the Patriot Act Part 1
- IRCA and the Patriot Act Part 2
- EEO Set of Laws Part 1
- EEO Set of Laws Part 2
- Laws Relating to Pay Part 1
- Laws Relating to Pay Part 2
- OSHA Right to Know Laws
- Multiculturism and the Law
- Global Privacy Laws
- HIPPA Privacy and Security
- Employee Rights - Privacy Part 1
- Employee Rights - Privacy Part 2
- Employee Rights - Labor Unions
- Employee Rights - Job Protection
- Employee Rights - Rightsizing and Layoffs
Key Elements of HR
Overview
HR is a very important part of any organization. At the conclusion of this course, you will have a review of basic HR functions and learn some of its key functions.
- 10 Learning Modules
- 4 Weeks Access
- Certificate of Completion
- $69
Learning Modules
This learning path contains the following learning modules. Each module is made up of several, easy to follow, learning segments.
- Introducing Human Resource Management
- Human Resources - The Cornerstone of Successful Organizations
- The US Legal Environment in Human Resources
- Introduction to Employee Assessment
- Designing a Perfomrance Appraisal System
- Recrutiment - Process and Strategy
- Onboarding - Best Practices
- The Collective Bargaining Process
- Developing Training Programs Part 1
- Developing Training Programs Part 2