(901) 646-5537

ITN Academy
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Complaint Handling

A customer complaint is the most valuable source of feedback you can receive to improve your business. This series of videos guide you through responding to complaints, taking advantage of when complaints become personal, and how you can resolve them.

Course Description

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Overview

This Learning Path provides the necessary knowledge and tools to handle customer complaints in a way that is fair to your customer, your employee, and you. It also provides the strategy to reconnect and rebuild trust with customers after a complaint has been brought. 

  • 13 Learning Modules
  • 8 Weeks Access
  • Certificate of Completion
  • $ 129.00

Learning Modules

Each video provides the knowledge needed to properly identify and handle customer complaints, as well as reconnect with a customer who has had a subpar experience with your business. 

  • Handling Customer Complaints 
  • Customer Expectations 
  • Establishing Trust with Customers 
  • Connect with the Customer 
  • Complaint Handling (2 Parts) 
  • Treating Customers Fairly 
  • Is the Customer Always Right? 
  • Excellence in Customer Service
  • Listening Skills (2 Courses)
  • Identify and Exceed Customer Needs
  • Customer Service Success

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