Complaint Handling

This Learning Path provides the necessary knowledge and tools to handle customer complaints in a way that is fair to your customer, your employee, and you. It also provides the strategy to reconnect and rebuild trust with customers after a complaint has been brought. 

• 13 Learning Modules
• 8 Weeks Access
• Certificate of Completion
• $ 129.00

Each video provides the knowledge needed to properly identify and handle customer complaints, as well as reconnect with a customer who has had a subpar experience with your business. 

• Handling Customer Complaints 
• Customer Expectations 
• Establishing Trust with Customers 
• Connect with the Customer 
• Complaint Handling (2 Parts) 
• Treating Customers Fairly 
• Is the Customer Always Right? 
• Excellence in Customer Service
• Listening Skills (2 Courses)
• Identify and Exceed Customer Needs
• Customer Service Success