A customer complaint is the most valuable source of feedback you can receive to improve your business. This series of videos guide you through responding to complaints, taking advantage of when complaints become personal, and how you can resolve them.
This Learning Path provides the necessary knowledge and tools to handle customer complaints in a way that is fair to your customer, your employee, and you. It also provides the strategy to reconnect and rebuild trust with customers after a complaint has been brought.
Each video provides the knowledge needed to properly identify and handle customer complaints, as well as reconnect with a customer who has had a subpar experience with your business.